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What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with all tags attached. Please visit our Return Policy page for more details.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on our shipping partner’s website.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary by location. Please see our Shipping Information page for more details.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
How can I contact customer service?
You can contact our customer service team via email at info@mapleridgefarm.ca or by phone at +1(613)-870-1230 Our customer service hours are Monday to Friday, 9 AM to 5 PM EST.
How do I place an order?
To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placing them. Please contact our customer service team immediately for assistance.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your data is always safe with us.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
How do I apply a promo code?
Enter your promo code at checkout in the designated field and click "Apply." The discount will be applied to your total order amount.
What are your shipping options?
We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on your location and selected shipping method.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Processing times may be longer during peak seasons or holidays.
What if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
How do I return an item?
To return an item, please visit our Return Center and follow the instructions. You will need your order number and email address to initiate the return process.
How long does it take to process a return?
Returns are typically processed within 5-7 business days of receiving the returned item. You will receive an email notification once your return has been processed.
Will I be refunded for shipping costs?
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer service team to arrange the exchange.
How do I create an account?
To create an account, click on the "Sign Up" button on our website and fill in the required information. You can also create an account during the checkout process.
What should I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
How do I update my account information?
Log in to your account and go to the "Account Settings" page to update your personal information, shipping address, and payment methods.
Is my personal information safe?
Yes, we take your privacy seriously and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.
How can I leave a review for a product?
To leave a review, go to the product page and scroll down to the reviews section. Click on "Write a Review" and submit your feedback.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. Gift cards can be used to purchase any item on our site.
What do I do if I receive the wrong item?
If you receive the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at info@mapleridgefarm.ca for more information.
How can I stay updated on new products and promotions?
Sign up for our newsletter and follow us on social media to receive updates on new products, promotions, and special offers.